Refund policy
Return & Refund Policy
Thank you for shopping at Morvane. We take great pride in the craftsmanship of our pieces. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Window
You have 7 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it.
2. Eligibility Criteria
To ensure a smooth return process, please confirm that:
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The item is in its original packaging.
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All tags and labels remain attached and intact.
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The item shows no signs of wear, washing, or alteration.
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You have the receipt or proof of purchase.
3. The Return Process
To start a return, please follow these steps:
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Email Us: Contact our team at morvaneatelier@gmail.com within the 7-day window.
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Provide Details: Include your order number and the reason for the return.
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Ship the Item: Once your return is authorized, we will provide you with the return shipping address.
Please note: Unless the item is defective, customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
4. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund.
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Approval: If your return is approved, we will initiate a refund to your original method of payment.
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Timeline: You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at morvaneatelier@gmail.com with photos of the issue so we can prioritize a replacement or full refund for you.
Contact Us
If you have any questions on how to return your item to us, contact us at: Email: morvaneatelier@gmail.com